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Debugging Azure AD and BizMerlinHR Login Issues

March 14, 2022 · Integrating BizMerlinHR with 3rd Party Applications,

Sometimes some users may be unable to login to BizMerlinHR using Azure AD.  More often than not, this problem is related to the users being able to login to Azure AD itself.

If you find that NONE of your users are able to login to BizMerlinHR using Azure AD, please contact your BizMerlinHR account manager.

If you find that some of your users are able to login to BizMerlinHR using Azure AD, and some are not, in that case, please follow the following steps first:

For the users who are not able to login to BizMerlinHR using Azure AD, have them navigate to: https://portal.office.com  If they are properly logged into Azure AD, they should be able to login to the Microsoft Office portal, and they should see their initials/picture in the top right hand corner.  If they don’t see that, that means they are not logged into Azure at all, and in that case, they should login to Azure first by clicking on the Login link.  If they are unable to login, please contact your Azure AD team.