1 What is the subscription period?

You have the choice of signing up for an annual membership, a three-year membership, or a five-year membership. For new customers, the annual membership is the most popular option. A 3-year or 5-year membership is most prevalent after the second year

2 What are the training options?

You can choose to get training via web/phone.  A certain number of training credits will be included by default in your subscription contract.

You can also choose to get “in-person” training. Our certified trainer can travel to your site or provide training over the web.

3 What implementation support does BizMerlin provide?

The customer success team at BizMerlinHR will collaborate with you to establish an implementation strategy and compose an implementation team. Your account manager, 1-3 specialized implementation consultants, and a key executive from the BizMerlinHR team generally make up the implementation team. Your account manager will work with you to ensure that appropriate team assistance is available, as well as keeping you informed about pricing and timeframes.

4 Is it easy to get started?

Each organization is unique, as are the implementation processes. Each account is assigned a dedicated account manager who discusses and walks through potential implementation schedules, as well as advantages such as a dedicated account manager, live chat, and our detailed, easy-to-understand knowledge library, weekly meetings, and touchpoints.

5 Does BizMerlinHR provide proof of concept/proof of value?

Yes, we provide our customers with a no-risk proof of value with full support.  During this proof of value process, you will be able to confirm as well as quantify the value that the system brings to your specific organization. This proof of value is your organization’s no-risk approach to trying out a new system.  We understand that this proof of value implementation is a significant investment of time and effort on both sides, and your account management team will work with you to ensure that the proof of value system can be readily rolled out to the full implementation.

6 Is the system scalable?

BizMerlinHR is inherently scalable.  Whether you start with one hundred employees or want to jump to many thousands of employees, BizMerlinHR has customers, processes, and experience to handle your dynamic needs.

7 When and how is the software upgraded? Is there any charge for upgrades?

BizMerlinHR is a fast-paced software development company, and we have regular releases that may include enhancements, bug fixes, and new features. As a solution, BizMerlinHR has just one version, and we’re always innovating and upgrading to make it even better. We mention the communication in our “What’s New” newsletter and on our website as well. So all we ask is that you bookmark the What’s New page so you can keep track of what’s new.

8 Do I get a dedicated account manager?

Yes, each account has its own account manager. We strongly encourage all of our clients to communicate with their account managers on a regular basis regarding any feature requests, enhancements, or HR-related questions. As your allocated account manager, you will receive assistance with implementation support, addressing your issues, and scheduling weekly demos, among other things.

9 Which other applications do you integrate with?

HRIS, personnel records, and onboarding, benefits, workforce planning, competence, and succession planning — to mention a few – are all handled by BizMerlinHR. You may also look at our pre-built integrations on our integrations website. However, if you don’t find what you’re looking for, you may use our secure API to create your own integration. We’re a completely transparent HR platform.

10 Is there a discount for non-profit organizations?

Yes, all qualified non-profit organizations receive a 40% discount. Please contact us for more information.

11 What are the Terms of Service?

Use of BizMerlin is governed under the BizMerlin Terms of Service.

12 What is the Pricing structure of BizMerlinHR?

Pricing is determined by two criteria in our software: the first is the “Number of Employees or Users,” and the second is determined by the “Modules of Interest.” You can get a personalized pricing quote by filling out the form here.