FAQs

blue-back

General

How can I use this System?

The system is very user friendly and easy to use, you can look at the top right corner of your screen and you will see your Profile icon. In your profile, on the left side, you will see some tabs – Info, Docs, Workflows, Leaves, etc.

Also, please feel free to visit this page for any articles on how to use the system https://www.bizmerlin.com/articles/.

What’s different about BizMerlinHR?

We believe that great companies are built on a great employee experience. That’s why we created the first HR platform employees love to use. If you’re on a PEO or a legacy system, your people don’t have modern technology that empowers them to do their best work. They probably aren’t logging in at all. BizMerlinHR changes all that. 75% of our clients say BizMerlinHR has increased employee engagement, and 72% say BizMerlinHR has made its employees more Productive.

Can you handle 15 employees? 100? 1000?

BizMerlinHR serves mid-sized companies—ranging from 15 employees up to a few thousand—in just about every industry and every state nationwide. We love mid-sized companies because you’re mission-driven, client-obsessed, and you care deeply about your employees. Just like us.
So whether you’re a one-person HR team in need of a helping hand (hello, Managed Services) or a larger team looking for a platform everyone loves (from your benefits specialist to your CFO), we’ve got you covered.

Isn’t switching systems a headache?

It’s easier than you might think. We’ve helped almost 1,000 companies implement BizMerlinHR successfully. Whether you’re switching from a legacy system, moving off a point solution, or leaving a PEO, implementation typically takes 8-12 weeks, and our specialists will guide you through each step of the process. Our clients’ advice? “Don’t wait. As your company grows, the implementation only becomes more complex”.

Will my employees log into BizMerlinHR?

Most do! 78% of employees log in to BizMerlinHR at least once per month. BizMerlinHR shares its look and feels with the popular social networks your employees already use, so they can get started right away. And because employees can request PTO, appreciate peers, and more, they spend just as much time on BizMerlinHR as they do on Twitter or LinkedIn. It’s a dream come true for those who never thought they’d hear “self-serve” and “HR” in the same sentence.

Will I really save time?

About 11 hours per week, if you’re like our average client. That’s the power of all-in-one: we give you back the hours you used to spend keeping HR, payroll, and benefits in sync. Plus, BizMerlinHR allows employees to answer their HR questions before they even think to ask you, and it gives your leadership team direct access to the data they need. With BizMerlinHR, HR stops being the complaint department. You get to focus on strategy, culture, and all the other important things you’ve been meaning to tackle.

What service do you provide?

We have an open API and integrate with many software systems out of the box.

Is BizMerlinHR deployed on-premise or on Cloud only? OR Is your software cloud/web/desktop/mobile-based?

BizMerlinHR is a cloud-based solution that integrates with many software systems out of the box.

How to create a Trial account here?

By clicking on the “free trial” on the top right corner your account would be created, and it will take you to the free trial sign up page or can navigate from the given link here:https://marketplace.bizmerlin.net/bmone/signup.

Where to report a Bug?

BizMerlinHR is a breeze, but if you ever need to report a bug, You can follow the following process:

  • Click on View/Open Tickets under the help icon.
  • Then, Click on New Ticket.
  • Add the Subject, Description, and Priority.
  • Select Bug as a Type.
  • Click on Save ticket to report the bug.

Getting errors while uploading User’s Photos?

The issue arises due to the following:

  • When the user canceled the request.

OR

  • Went to another page before the page loaded etc.

Language and Preferences

How do I reset my BizMerlin Password?

By going to our Profile we can go to “My Preferences Scroll down to “My Preferences”
You can save your language preferences from here.

How can I change the language?

Go to your profile photo on the top right corner.
Scroll down to “My Preferences”
You can save your language preferences from here.

Pricing Structure

What is the Pricing structure of BizmerlinHR?

Pricing depends on the two factors in our software: one is the “No of Employees or Users” and the second based on the Modules of Interest”, You can request the custom price quote here.

Does BizMerlin have a Payroll Module?

BizMerlinHR integrates with various payroll providers. Through integrations, BizMerlinHR allows you to create new payrolls and view the past payroll runs. Payroll Module can be found under the Setup menu as Payroll and Compensation management.

Does BizMerlinHR provide a proof of concept or a limited operational deployment??

Yes, BizMerlinHR provides qualified customers with a limited time no risk proof of concept with full implementation support.  Contact us for further details.

Does BizMerlinHR provide support?

All of our customers enjoy our award-winning 24X7 chat support. Additionally, each customer receives a dedicated account manager for personalized interaction and support to handle the queries.

Third Party Integrations

Do you integrate with Docusign?

Currently, BizMerlinHR does not integrate with DocuSign But it’s planned under the roadmap. We integrate with Hellosign.

What are the SSO options?

BizMerlinHR provides several SSO options like AzureAD, Gsuite, Okta.

Do you provide multi-factor authentication?

Currently, BizMerlinHR is not providing multi-factor authentication. But it’s planned under the roadmap.

How do we integrate with your software?

Yes, you can fill out the Partnership Form for the integration.

Does BizMerlin have a LinkedIn integration that allows you to import profiles from LinkedIn?

Yes, with BizMerlinHR you can add the profiles directly from Linkedin with our New feature “Capture Candidate”.

Public Surveys

Can we create Public Surveys in BizMerlinHR? Or How do I create a survey with a few questions for employees?

Yes, BizMerlinHR is providing Public Surveys. You can create Public Surveys very easily in BizMerlinHR.

People

Where do add a new employee (staff) profile with personal particulars on BizMerlin?

Go to “People”< “Directory” < “New Person”

Do you have an annual increase management module as part of your platform?

Yes, we have this module under our part compensation management and line management module.

Workflows

How do I assign a Workflow to a User?

Go to the “Profile of that user” in the “Workflow Tab” you can assign a “New Workflow” to that user.

How do I create a Workflow?

In the “Setup menu,” you can select “Forms, Workflow, Forms” and that under Workflows, you can create a “New Workflow”

Document Library

What is the Process to delete a Document from the Document Library?

Move to the “Document Library”< “Edit Document”< “Delete Permanently”.

Timecards & Leave Management

How do we track Attendance?

Yes, our software has all configurable functionalities in it one of them is “My Time-cards” you can track your daily attendance by just clicking on our “Clock in and Clock out” feature.

How to approve a Leave Request?

It depends on the “Admin Access” setting. If a user is using software with admin access then He/She can approve one’s Leave by navigating to “Manage Leave Requests”.

Performance

How to sign a Performance Review?

Once you proceed with your review and submit it for Signatures, then by going to “Reviews to Sign” you can sign its assigned review.

Goals

Can your software assist with setting up company goals?

Yes, while creating a New Goal, there is a field where you can mark it as “Company-Wide Goal” then it would set up in the company goals.

Can your software assist with setting up Individual goals?

BizMerlinHR has highly configurable features to create both Company/Organization as well as Individual Goals.

How does your system show reporting or progress make on goals etc?

When a Reviewer or Collaborator will make any reviews in the Goals then our Software automatically sends an email notification to that Goal Owner.

Can collaborators also Review the Goal?

Yes, a collaborator can also review that goal by sliding the bar.

What is the role of a collaborator and a reviewer in a Goal?

While creating a goal, the user can also choose one collaborator with whom he/she can collaborate to complete that particular goal. But the reviewer’s role is only to review that Goal and add comments to it.

Skills

Can we assign assessment tests for the Employees in Training?

Yes, when a user will start that training under that we have a feature of “Course and Certification” in which the “Assessment Test” is already established.

Hiring

How do we invite a candidate to the job board?

Under the Hiring module by going to the action tab you can invite a candidate to the job board.

Awards and Badges

Can we assign badges to employees in this software? OR Can we upload a custom badge?

Yes, you can use the badges from the library or upload new badges and then assign the badges to employees under various modules such as in awards, Feedback, etc.