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Standard Contractual Clauses

January 1st, 2021

For the purposes of Article 28(3) of Regulation 2016/679 (the EU General Data Protection Regulation, or GDPR)

between

RECIPIENT (AS SPECIFIED UNDER BIZMERLIN’S DPA AT https://www.bizmerlin.com/data-processing-addendum/
(the data controller or data processor, as the case may be, but herein for the sake of simplicity referred to as the data controller)

and

PROVIDER (AS SPECIFIED UNDER BIZMERLIN’S DPA AT https://www.bizmerlin.com/data-processing-addendum/
(the data processor or data subprocessor, as the case may be, but herein for the sake of simplicity referred to as the data processor)
each a ‘party’; together ‘the parties’

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to meet the requirements of the GDPR and to ensure the protection of the rights of the data subject.

1. Preamble

  1. These Contractual Clauses (the Clauses) set out the rights and obligations of the data controller and the data processor, when processing personal data on behalf of the data controller.
  2. The Clauses have been designed to ensure the parties’ compliance with Article 28(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
  3. In the context of the provision of services provided by BizMerlin’s SaaS service as described in https://www.bizmerlin.com/terms-of-service/
    and ancillary documents such as https://www.bizmerlin.com/data-processing-addendum/, the data processor will process personal data on behalf of the data controller in accordance with the Clauses.
  4. The Clauses shall take priority over any similar provisions contained in other agreements between the parties.
  5. Three appendices are attached to the Clauses and form an integral part of the Clauses.
    1. Appendix A contains details about the processing of personal data, including the purpose and nature of the processing, type of personal data, categories of data subject and duration of the processing.
    2. Appendix B contains the data controller’s instructions with regards to the processing of personal data, the minimum security measures to be implemented by the data processor and how audits of the data processor and any sub-processors are to be performed.
    3. Appendix C contains provisions for other activities which are not covered by the Clauses.

The Clauses along with appendices shall be retained in writing, including electronically, by both parties. The Clauses shall not exempt the data processor from obligations to which the data processor is subject pursuant to the General Data Protection Regulation (the GDPR) or other legislation.

2. The rights and obligations of the data controller

  1. The data controller is responsible for ensuring that the processing of personal data takes place in compliance with the GDPR (see Article 24 GDPR), the applicable EU or Member State data protection provisions and the Clauses. References to “Member States” made throughout the Clauses shall be understood as references to “EEA Member States”.
  2. The data controller has the right and obligation to make decisions about the purposes and means of the processing of personal data.
  3. The data controller shall be responsible, among other things, for ensuring that the processing of personal data, which the data processor is instructed to perform, has a legal basis.

3. The data processor acts according to instructions

  1. The data processor shall process personal data only on documented instructions from the data controller, unless required to do so by Union or Member State law to which the processor is subject. Such instructions shall be specified in appendices A and B. Subsequent instructions can also be given by the data controller throughout the duration of the processing of personal data, but such instructions shall always be documented and kept in writing, including electronically, in connection with the Clauses.
  2. The data processor shall immediately inform the data controller if instructions given by the data controller, in the opinion of the data processor, contravene the GDPR or the applicable EU or Member State data protection provisions.

4. Confidentiality

  1. The data processor shall only grant access to the personal data being processed on behalf of the data controller to persons under the data processor’s authority who have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and only on a need to know basis. The list of persons to whom access has been granted shall be kept under periodic review. On the basis of this review, such access to personal data can be withdrawn, if access is no longer necessary, and personal data shall consequently not be accessible anymore to those persons.
  2. The data processor shall at the request of the data controller demonstrate that the concerned persons under the data processor’s authority are subject to the abovementioned confidentiality.
  3. The data controller can suspend the access of support logins to limit the data access by the data processor.

5. Security of processing

  1. Article 32 GDPR stipulates that, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the data controller and data processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
    The data controller shall evaluate the risks to the rights and freedoms of natural persons inherent in the processing and implement measures to mitigate those risks.
    Depending on their relevance, the measures may include the following:
    a. Pseudonymisation, tokenization and/or encryption of personal data;
    b. the ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services;
    c. the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
    d. a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.
  2. According to Article 32 GDPR, the data processor shall also – independently from the data controller – evaluate the risks to the rights and freedoms of natural persons inherent in the processing and implement measures to mitigate those risks.
  3. Furthermore, the data processor shall assist the data controller in ensuring compliance with the data controller’s obligations pursuant to Articles 32 GDPR, by inter alia providing the data controller with information concerning the technical and organisational measures already implemented by the data processor pursuant to Article 32 GDPR along with all other information necessary for the data controller to comply with the data controller’s obligation under Article 32 GDPR.

6. Use of sub-processors

  1. The data processor shall meet the requirements specified in Article 28(2) and (4) GDPR in order to engage another processor (a sub-processor).
  2. The data processor has the data controller’s general authorization for the engagement of sub-processors. The data processor shall inform in writing the data controller of any intended changes concerning the addition or replacement of sub-processors at least 30 days in advance, or a shorter period if such change is required by law or to comply with a law or regulation, thereby giving the data controller the opportunity to object to such changes prior to the engagement of the concerned sub-processor(s). The list of sub-processors can be found on the website.
  3. Where the data processor engages a sub-processor for carrying out specific processing activities on behalf of the data controller, the same data protection obligations as set out in the Clauses shall be imposed on that sub-processor by way of a contract or other legal act under EU or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing will meet the requirements of the Clauses and the GDPR.
    The data processor shall therefore be responsible for requiring that the sub-processor at least complies with the obligations to which the data processor is subject pursuant to the Clauses and the GDPR.
  4. A copy of such a sub-processor agreement and subsequent amendments shall – at the data controller’s request – be submitted to the data controller, thereby giving the data controller the opportunity to ensure that the same data protection obligations as set out in the Clauses are imposed on the sub-processor. Clauses on business related issues that do not affect the legal data protection content of the sub-processor agreement, shall not require submission to the data controller.
  5. If the sub-processor does not fulfil his data protection obligations, the data processor shall remain fully liable to the data controller as regards the fulfilment of the obligations of the sub-processor. This does not affect the rights of the data subjects under the GDPR – in particular those foreseen in Articles 79 and 82 GDPR – against the data controller and the data processor, including the sub-processor.

7. Transfer of data to third countries or international organizations

  1. Any transfer of personal data to third countries or international organizations by the data processor shall only occur on the basis of documented instructions from the data controller and shall always take place in compliance with Chapter V of GDPR.
  2. Without documented instructions from the data controller, the data processor therefore cannot within the framework of the Clauses:
    a. transfer personal data to a data controller or a data processor in a third country or in an international organization
    b. transfer the processing of personal data to a sub-processor in a third country
    c. have the personal data processed in by the data processor in a third country
  3. The Clauses shall not be confused with standard data protection clauses within the meaning of Article 46(2)(c) and (d) GDPR, and the Clauses cannot be relied upon by the parties as a transfer tool under Chapter V GDPR.

8. Assistance to the data controller

  1. Taking into account the nature of the processing, the data processor shall assist the data controller by appropriate technical and organizational measures, insofar as this is possible, in the fulfilment of the data controller’s obligations to respond to requests for exercising the data subject’s rights laid down in Chapter III GDPR.
    This entails that the data processor shall, insofar as this is possible, assist the data controller in the data controller’s compliance with:
    a. the right to be informed when collecting personal data from the data subject
    b. the right to be informed when personal data have not been obtained from the data subject
    c. the right of access by the data subject
    d. the right to rectification
    e. the right to erasure (‘the right to be forgotten’)
    f. the right to restriction of processing
    g. notification obligation regarding rectification or erasure of personal data or restriction of processing
    h. the right to data portability
    i. the right to object
    j. the right not to be subject to a decision based solely on automated processing, including profiling
  2. In addition to the data processor’s obligation to assist the data controller pursuant to Clause 6.3., the data processor shall furthermore, taking into account the nature of the processing and the information available to the data processor, assist the data controller in ensuring compliance with:
    a. The data controller’s obligation to without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the competent supervisory authority, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons;
    b. the data controller’s obligation to without undue delay communicate the personal data breach to the data subject, when the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons;
    c. the data controller’s obligation to carry out an assessment of the impact of the envisaged processing operations on the protection of personal data (a data protection impact assessment);
    d. the data controller’s obligation to consult the competent supervisory authority, prior to processing where a data protection impact assessment indicates that the processing would result in a high risk in the absence of measures taken by the data controller to mitigate the risk.
  3. The parties shall refer to Data Processing Addendum the appropriate technical and organizational measures by which the data processor is required to assist the data controller as well as the scope and the extent of the assistance required.

9. Notification of personal data breach

  1. In case of any personal data breach, the data processor shall, without undue delay after having become aware of it, notify the data controller of the personal data breach.
  2. The data processor’s notification to the data controller shall, if possible, take place within 72 hours after the data processor has become aware of the personal data breach to enable the data controller to comply with the data controller’s obligation to notify the personal data breach to the competent supervisory authority, cf. Article 33 GDPR.
  3. The data processor shall assist the data controller in notifying the personal data breach to the competent supervisory authority, meaning that the data processor is required to assist in obtaining the information listed below which, pursuant to Article 33(3)GDPR, shall be stated in the data controller’s notification to the competent supervisory authority:
    a. The nature of the personal data including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;
    b. the likely consequences of the personal data breach
    c. the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

10. Erasure and return of data

  1. On termination of the provision of personal data processing services, the data processor shall be under obligation to delete all personal data processed on behalf of the data controller and certify to the data controller that it has done so.
  2. The data processor commits to exclusively process the personal data for the purposes and duration provided for by this law and under the strict applicable conditions.

11. Audit and inspection

  1. The data processor shall make available to the data controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 and the Clauses and allow for and contribute to audits, including inspections, conducted by the data controller or another auditor mandated by the data controller.
  2. Procedures applicable to the data controller’s audits, including inspections, of the data processor and sub-processors are specified in data processing addendum.
  3. The data processor shall be required to provide the supervisory authorities, which pursuant to applicable legislation have access to the data controller’s and data processor’s facilities, or representatives acting on behalf of such supervisory authorities, with access to the data processor’s physical facilities on presentation of appropriate identification.

12. The parties’ agreement on other terms

The parties may agree other clauses concerning the provision of the personal data processing service specifying e.g. liability, as long as they do not contradict directly or indirectly the Clauses or prejudice the fundamental rights or freedoms of the data subject and the protection afforded by the GDPR.

13. Commencement and termination

  1. The Clauses shall become effective as per the date mentioned on this document.
  2. Both parties shall be entitled to require the Clauses renegotiated if changes to the law or inexpediency of the Clauses should give rise to such renegotiation. Alternatively, either party may terminate this agreement if it believes that such renegotiation has failed.
  3. The Clauses shall apply for the duration of the provision of personal data processing services. For the duration of the provision of personal data processing services, the Clauses cannot be terminated unless other Clauses governing the provision of personal data processing services have been agreed between the parties.

14. Data controller and data processor contacts/contact points

The data controller may contact the data processor at:

Email: privacy@bizmerlin.com

The data controller shall avail itself of the BizMerlin Customer Portal and shall use such Portal to maintain current contact information which the data processor can use to communicate with the data controller.

Appendix A Information about the processing

A.1. The purpose of the data processor’s processing of personal data on behalf of the data controller is:

As described in Section 3.2 of the DPA

A.2. The data processor’s processing of personal data on behalf of the data controller shall mainly pertain to (the nature of the processing):

As described in Section 3.2 of the DPA

A.3. The processing includes the following types of personal data about data subjects:

As described in Section 2 of the DPA

A.4. Processing includes the following categories of data subject:

As described in Section 3.2 of the DPA

A.5. The data processor’s processing of personal data on behalf of the data controller may be performed when the Clauses commence. Processing has the following duration:

As described in Section 3.2 of the DPA

Appendix B Instruction pertaining to the use of personal data

B.1. The subject of/instruction for the processing

The data processor’s processing of personal data on behalf of the data controller shall be carried out by the data processor performing the following:

As described in Section 3.2 of the DPA.

B.2. Security of processing

The data processor shall however – in any event and at a minimum – implement the following measures that have been agreed with the data controller:

  • As described in Section 4 of the DPA

B.3. Assistance to the data controller

The data processor shall insofar as this is possible – within the scope and the extent of the assistance specified below – assist the data controller in accordance the following technical and organizational measures:

  • As described in Section 5 of the DPA

B.4. Storage period/erasure procedures

  • As described in Section 3.2.7 of the DPA

B.5. Processing location

Processing of the personal data under the Clauses will be performed in the data center node to which the data controller sends the personal data to be processed.

B.6. Procedures for the data controller’s audits, including inspections, of the processing of personal data being performed by the data processor

  • As described in Section 7 of the DPA

Appendix C The parties’ terms of agreement on other subjects

The parties are operating under BizMerlin’s Terms of Service found at https://www.bizmerlin.com/terms-of-service/ including ancillary documents as referenced therein, and including the Data Processing Agreement located at https://www.bizmerlin.com/data-processing-addendum/. Terms not defined in this agreement shall have the meanings assigned in those agreements.