BizMerlinHR Support Services

Support Services Offering

Keep your systems running smoothly with access to highly-trained support teams and quick response times


IMPLEMENTATION SUPPORT- INCLUDED!

BizMerlinHR is super easy to implement – the super user-friendly interface for System Admins allows you to set up things at your own pace, on your own schedule. However, you can always leverage our team´s support to help you be up and running in no time.

BizMerlinHR includes 10 hours of support with any package. Use them right away, or save them for later as you release more modules. You can use these hours to:

  • – import data
  • – setup PTO policies
  • – create custom fields and sections
  • – create workflows and forms
  • – refine your advanced permissions setup
  • – and much more…

And if you still need more hours, you can always purchase more service support time in your Account Section.

ACCOUNT MANAGER – PART OF YOUR HR TEAM

In BizMerlinHR you are not one other anonymous client. We pride ourselves to be part of your HR team if you let us. We will always pair you with a BizMerlinHR manager that will take the time to understand your needs, your business and your industry. We will share best practices, innovative and creative solutions, and recommend ways in which to make the most of your BizMerlinHR account based on your needs, your HR practices and your own culture.

EMBEDDED LIVE CHAT SUPPORT – ANSWERS RIGHT THERE AND THEN, WHEN YOU NEED THEM

BizMerlinHR comes with an embedded live chat support, not only available for System Admins but also to all other users. Whether you are getting ready to launch a new module, or you are requesting sometime off – and everything in between- we have you covered.

Compare support offerings

Gold Platinum Enterprise
Knowledge Base Articles
Email Support
Live Chat (To discuss) System Admins 90 days All Users 30 days System Admins 90 days All Users 30 days System Admins and all Users unlimited
Account Manager
Implementation Support 10 hours included + Optional additional support hours 15 hours included + Optional additional support hours 20 hours included + Optional additional support hours

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